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Where and how do I make a claim(s) for either loss or damage?

All claims must be sent to BUFFALO Couriers via email sales@bufflogistics.co.za.

What is the time scale to submit any claims for loss/damage?

Claims for damaged parcels must be submitted to BUFFALO Couriers within 24 hours from the date of delivery and lost parcel claims must be submitted within 7 days.
A consignment that has sustained internal damage with no external signs of damage is due to poor internal packaging. No claims of this nature are accepted. However, if the consignments external package is damaged then the receiver will have to sign for the consignment as damaged.

What details do we require to submit a claim?

We require an Invoice for the replacement cost of items (not the resale value) sent along with the details and proof of loss/damage. Please contact us for more details.

How will I be paid if the claim has been accepted?

Sender's account will be credited.

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