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  • Where do I get shipment labels or receipts?

    System labels are generated when you create an order. You can print this out on a thermal label or an A4 page if you do not have a label printer. Receipts are available online, with the wallet system that will update automatically after an order is created and processed.

  • What info do I need to supply to ensure smooth delivery?

    Kindly provide us with accurate collection and delivery details when creating your order – specify the street, complex or unit, suburb, city and postal code. Please print the information on an A4 sheet so that we can easily attach it to your parcel and speed up the delivery process. Remember to inform your client (the recipient) of the estimated delivery date to avoid any back and forth.

  • How should I package my parcel?

    Ideally, the item should be packed in a box or sleeve that is the correct size – and not larger than what is required. Please ensure that the package is sealed and secure to withstand normal handling, and that the item inside is protected if needed – for instance, using bubble wrap for fragile items or protective envelopes for special documents.

  • What packaging items does Buffalo International provide?

    All packaging materials are for your own account. However, should your order exceed 50 parcels per day, we supply flyer bags (large, extra-large, A2 and XXL), printable thermal labels, and a label printer.

  • What are the dimensions of the packaging options?

    Large: 40x30 cm, Extra Large: 50x38, A2 = 60x42, XXL = 65x55

  • Can I send an item that is larger than any of the recommended packaging options?

    Yes. Kindly contact our support team to get a quote and packaging guidance. Packaging is not provided by Buffalo International and will be for your own account.

  • How to Order Suppliers?

    For ordering stationary, kindly email our Support team at sales@bufflogistics.co.za.

  • How do I calculate the volume size of my parcel?

    To calculate the volumetric dimensions of your parcel, please use the following formula: WIDTH x HEIGHT x LENGTH = VOLUME. Please note that Buffalo International charges based on whichever weight is greater – the actual weight or the volume weight.


  • How do I prevent address correction charges?

    If we fail to deliver due to an incorrect address or contact details, you will be charged for a second delivery. To prevent your parcel from being returned, kindly confirm the details with your customer before sending.

  • How long will it take for my parcel to be delivered?

    Please note that the below is merely a guideline, and delays may occur. In the same city as where you are sending from: 24 to 48 hours. Major city centres and surrounding areas: 2-4 days. Regional areas: 3-5 days. Far outlying areas: Up to 7 days, depending on service availability as per 3rd party route guides. Certain outlying areas are only serviced on specific days. Major cities include Cape Town, Durban, Johannesburg, Pretoria, Port Elizabeth, George, East London, Polokwane, Rustenburg, Nelspruit, Witbank, Bloemfontein, Klerksdorp, Potchefstroom, Pretoria and Pretoria.

  • How do I void a shipment?

    Kindly contact our support team via email at sales@bufflogistics.co.za.

  • Do you offer a same-day parcel delivery system?

    No, not at the moment, but we are constantly looking at ways to grow our service offering, so watch this space.

  • When will the driver arrive to collect my shipment?

    The driver will arrive to collect your shipments between 8:00am and 5:00pm on the collection date specified. On rare occasions, the collection can occur before 9:00am and as late as 6:00pm as well. Please contact us for more details.

  • Why was my package returned to me?

    This is because the receiver was unavailable at the stipulated address, and could not be reached via the contact details provided.

  • Are there any restrictions on what can be shipped?

    Restricted Items: Even though we can transport them, they are carried on a no-compensation basis (in case of loss and damage). Prohibited Items: These are items that cannot be transported under any circumstances. Should you attempt to send a prohibited item, you will be fined, and the item will either be returned to the sender or destroyed completely.

  • What items are prohibited?

    Examples of prohibited items include: All items that fall under Hazardous and Toxic materials (substances that, when transported, are a risk to health, safety, property or the environment). Explosives, flammable gases, flammable liquids, flammable solids, etc. Oxidising, toxic, radioactive and infectious materials or chemicals. Corrosives and pesticides. Weapons and goods of a narcotic nature.

  • How do I make changes to a delivery I have sent?

    You may notify us of any changes you need to make at sales@bufflogistics.co.za.

  • How do I modify the package that has already been sent?

    Once a package has been sent and is already on route for delivery, no modification can be done. Please contact our team at sales@bufflogistics.co.za for additional support.

  • How can I cancel my delivery?

    Deliveries must be cancelled before the actual delivery takes place. Please notify us immediately, and we will try our best to assist by notifying us immediately of such cancellation – sales@bufflogistics.co.za

  • Will a package be delivered if nobody is there to accept it?

    No, a proof of delivery is required to be signed by the receiver. Please note that, as the client, you will be held liable for the payment of the collection/delivery if the address was incorrect, or if the recipient was not able to receive the parcel at the time of delivery and the parcel must be returned or rescheduled.

  • I've been tracking my package, but it doesn't seem to be moving. Why?

    All parcels should be moving constantly. Should you notice your parcel has no movement, kindly contact our support team via email at sales@bufflogistics.co.za.

  • How can I get proof of delivery for my package through tracking?

    Your proof of delivery is available online or via our online portal. Should you require assistance to obtain a POD kindly contact our support team via email at sales@bufflogistics.co.za.


  • Where and how do I make a claim for either loss or damage?

    All claims must be sent to Buffalo International via email to sales@bufflogistics.co.za.

  • What is the time scale to submit any claims for loss/damage?

    Claims for damaged parcels must be submitted to Buffalo International within 24 hours from the date of delivery and lost parcel claims must be submitted within 7 days. Please note that a consignment that has sustained internal damage with no external signs of damage is due to poor internal packaging, and no claims of this nature are accepted. However, if the consignment’s external package is damaged, then the receiver will have to sign for the consignment as “damaged”.

  • What details do you require for a claim?

    We require an invoice for the replacement cost of items (not the resale value) along with the details and proof of loss/damage. Please contact our support team for more details at sales@buffalologistics.co.za

  • How will I be paid if the claim has been accepted?

    Your account will be credited with the claim amount.