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Customer Support
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Packing and Suppliers Support
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Shipping Support
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Tracking Support
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File a Claim
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API Documents
- How can I find out when I'm going to receive my package?
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Your parcel can be tracked on our website or on the client portal www.https://buffaloex.co.za/ . You will also receive a notification sms, alerting you of the delivery date. The driver will in most sircumstances contact you before delivery to confirm your availability.
- I am expecting to receive a package. Will BUFFALO COURIERS allow me to change the shipping address?
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Yes, you may change your address by contacting us direct to make alternative arrangements.
- My tracking information shows that a package was left at my address, but I can't find it. What should l do?
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You may contact us immediately to allow us to investigate with the driver and check the POD (proof of delivery) who it was handed to.
- What should I do if my package is damaged?
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If your package is received in a damaged state, you have to first accept and sign for it, then you have to immediately contact your supplier with evidence. Your supplier will in turn contact Buffalo Couriers and determine if it was via bad packaging or manhandling.
- What should I do if my package is delayed or late?
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You should allow for your delivery to take place before 20h00. If not delivered, you may contact us to inquire with the driver why he/she could not deliver as per the scheduled date.
- I've lost my tracking number. What can I do?
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You may contact Buffalo Couriers for assistance. Should our team not be able to assist, you may contact your supplier.
- I remember seeing more tracking scans in the past. Where did they go?
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Tracking is not done manually, all events are electronically scanned.
- How do I track using a Tracking number?
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Your parcel can be tracked on our website or on the client portal www.https://buffaloex.co.za/ by entering your tracking number.
- How can I monitor the status of my package through its journey?
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Simply enter your tracking number at the Track & Trace section of the Website for the latest tracking updates. Please note Tracking of your parcel normally starts a day after it has been collected.
- Do l always have to type in the Tracking Number every time l want to track my shipment?
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Prefereably, if you are the sender of the parcel, you can view all parcels sent via our online portal.
- Can I track more than one shipment at a time?
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Yes, if you are the sender of the parcel, you can view all parcels sent via our online portal.
- Can I receive proactive updates on the status of my package?
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Yes, SMS/Email notifications are sent, updating the client of all events.
- What does "Shipment Ready for BUFFALO" mean?
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Shipment orderhas been created and the parcel is ready for collection from the sender.
- My shipment tracking status is "On Vehicle for Delivery". What time will l receive my shipment?
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Parcel was scanned out from the DC, Parcel is loaded onto the courier vehicle for delivery, dependant on the area, and the transit time, the parcel will be delivered withing the given limeline.
- What is an exception?
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Exempt goods are those that serve the public interest, such as medical and dental care, social services, and education.
- I've been tracking my package, but it doesn't seem to be moving. Why?
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All parcels should have constant movement, should you notice your parcel has no movement, kindly contact our support team via email sales@bufflogistics.co.za.
- How can I get proof of delivery for my package through Tracking?
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Your proof of delivery is avaliable online or via our online portal. Should you require assistance to obtain a POD kindly contact our support team via email - sales@bufflogistics.co.za.
- When I track my package it shows no information or says 'invalid number'. Why?
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Kindly contact our support team via email - sales@bufflogistics.co.za.
